What information do we collect about you?
We collect information about you when you fill in an online form to:
- Register for a website account or update your account details
- Sign up for email updates
- Contact us
- Place orders for free or paid products or services
- Apply for membership
- Complete surveys or provide feedback.
- We make an investment, which has linked third parties, for example a real estate asset that has existing tenants
This information may include:
- Name, role and if applicable, organisation
- Contact details including email address
- Demographic information such as postcode and interests.
We collect material that you proactively post or contribute to our sites and any correspondence you have with us.
When you contact us by email, letter or on the phone, we may also record this information on our customer relationship management system to help us process your request efficiently.
How do we use your information?
We collect information about you to manage your account, process your order or fulfil any contract we have with you.
We also use your information to help us develop products and services that you need, and where we have a lawful basis and permission to contact you, we may use it to help us send you relevant and timely information about the help and support that we offer.
Where do we store your information?
The forms on our website are built using a platform hosted in the US, so the information you provide to us is initially stored there. The contract we have with this provider ensures their practices comply with the EU’s General Data Protection Regulation 2018 and we regularly delete data from this system.
Security and encryption
We take great care to ensure that our websites operate at the highest security levels and that our suppliers are committed to best practice in digital security. All personal information and financial data is encrypted in transmission. However, the security of data transmission via the internet can never be 100% guaranteed, and data transmission is at your own risk.